Customer Service and Support
Nothing is more important than a happy customer. At Corvus Energy, we are
focused on meeting the needs of our customers in every way, and we care about
the installation of each one of our batteries.
Below are the Corvus “12
Ways to support a Customer”.
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Help you to define your power needs - We work with you to make sure that every
application is designed to work successfully.
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Approve each installation design - If it can work, we will say so. If it
cannot, we will say so louder. We will not sell our batteries into an
installation that we cannot support.
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Manufacture each battery like it is the only battery we will ever build - We
understand that we are only as good as our last battery, and we work to make
every battery 100% perfect. As a customer of Corvus Energy, you deserve our
dedication and focus.
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Test every battery before it leaves our factory - Every battery is tested for
functionality before we certify it as ready to perform.
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Certify every battery we build - Our rigorous manufacturing and testing program
insures functionality, and we certify each and every battery that we build.
Our QA team signs off on each certification.
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Use only the best suppliers in the market for any of our supplied components -
We research and qualify every supplier we use to ensure that they have the same
high standards of manufacture and construction, to ensure our batteries are the
best in the industry. There is no second place in battery quality, and it
starts with our suppliers.
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Ship safely - This is the last place we look for short-cuts, can you imagine the
frustration of a perfectly good battery destroyed through poor handling? We
use the best shippers for batteries in every region to meet your needs.
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Certify the installation - we will be available to review and oversee the
installation
of every battery pack we sell to insure that it is installed properly.
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Commission the installation - We will be available to
commission each installation of Corvus Energy battery packs to sign off on the
correct functionality of our products and review the installation with the
owner.
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Commissioning certification - On approval of our battery packs installation, we
will supply a signed certificate of installation to our customers that will add
6 months to our limited lifetime warranty.
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Ongoing support - We are available to our customers for the life of their
products, to aid and support re-engineering or changes to the installation
which may affect the performance of our batteries.
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Limited lifetime warranty - We are so sure of the quality of our products that
we stand behind each and every battery we make with the best battery warranty
available in the world today.
No other company matches our commitment to the
success of our batteries.
At Corvus Energy, we believe we can change and improve the world, one battery
and one customer at a time. It all starts with making sure you are 100% happy
with our service.
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